At Swisscom, we prioritize understanding and listening to our customers with the goal of fostering long-term, mutually beneficial relationships. As a SOC Relationship Manager, you will be responsible for ensuring customer satisfaction with our cyber security services and approaching challenges with a solution-oriented mindset. Join the Swisscom Threat Detection & Response (TDR) Service team and help us shape the future of cyber security.
Responsibilities
* Responsibility for ongoing interaction with customers regarding threat status and security enhancement
* Close collaboration with the Security Operations Center and technology vendors
* Identification and clarification of customer requirements in collaboration with product management, sales and operational units
Minimum Requirements
* Several years of experience in Cybersecurity, Security Consulting or Security Engineering / Analysis with customer management experience
* Customer service management experience is advantageous
* Good knowledge of Cybersecurity, Security Operations Center and Incident Response
* Organized and meticulous personality with a passion for technical concepts and data
What Makes You Stand Out
* Self-motivated, adaptable, proactive and responsible
* Very good communication skills, empathy and stakeholder management experience
* Quick learner, enthusiastic about technology and able to manage multiple priorities
* Very good English and German; French and Italian is advantageous
Is it a match? Apply today.
Direct application
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