Field Service Network Manager 80 - 100% (f/m/d)
Location: Zurich, Zurich, Switzerland
Job ID: R0080258
Date Posted: 2025-03-03
Company Name: HITACHI ENERGY LTD
Profession (Job Category): Communications & Corporate Affairs
Job Schedule: Full time
Remote: No
Job Description
The opportunity
Join our team as a highly motivated Network Manager to lead the capacity planning for installation & commissioning of Gas-insulated Switchgears and build up a global network of qualified Field Service Engineers. Ideally, you have a strong background in Field Service, good technical understanding of GIS, strong analytical and planning skills, and the ability to communicate and negotiate with upper management.
How you'll make an impact
* Analyze order intake and sales forecast of new business and service units to determine required resources and tools for installation, commissioning, and testing of Gas-insulated Switchgear globally.
* Develop plans to ensure right capacities both in manpower and tools and communicate accordingly.
* Align demand with internal stakeholders, such as training centers, tool providers, and service centers to ensure right capacities at the right time at the right place.
* Monitor capacity development, define corrective measures, and report progress to management.
* Analyze global installed base data and determine required Field Service Engineers per country to cover future service demand. Synchronize demand with available resources in respective countries and global training capacities.
* Develop training and investment plans for each local service unit together with Training Center, Product Experts, and Sales.
* Collaborate with Local Service Unit Managers and agree on training plan and investments based on overall strategy and business plans, to build up and sustain a global network of qualified Field Service Engineers.
* Develop & maintain guidelines and instructions for the Service Network for the quoting and execution of GIS Service.
* Communicate changes and updates to the Service Network and provide webinars to develop skills.
* Lead or support initiatives to support global Field Services, Training, or the Service Network.
Your background
* Master or Bachelor’s degree in Engineering or a related field.
* 5-10 years of experience in Service, ideally in Field Service, planning, business development, or sales function.
* Strong understanding installation, commissioning, testing and overhauling of GIS desired.
* Knowledge of GIS technology of advantage.
* Strong analytical and planning skills.
* Ability to communicate and negotiate with Local Service Unit Managers; intercultural sensitivity required.
* Proficiency in Microsoft Office Suite.
* Proficiency in English, German of advantage.
* Ability to work independently and as part of a team.
More about us
Our flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.
#J-18808-Ljbffr