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Client: Teleperformance
Location: Greece
Job Category: Other
Job Reference: 54ccb165a342
Job Views: 8
Posted: 21.01.2025
Expiry Date: 07.03.2025
Job Description: Are you a fluent German speaker? This is your chance to work in our Microsoft Support team! Microsoft collaborates with our Teleperformance Greece, providing excellent opportunities for experienced technology enthusiasts to work with the world’s tech leader!
If you speak German fluently and wish to experience working in the world of computer software, consumer electronics, personal computers and online platforms, grab this chance to join the German Microsoft Support team, in order to support customers from Germany, Austria & Switzerland .
What you will do: Identify customers’ needs and deliver appropriate solutions, including sales
Guide customers facing issues related to billing inquiries, handle transactions and provide resolution to inquiries in a timely manner
Assist customers to place an order and related issues
Answer customers’ inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
Turn every customer into a happy customer!
Exchange ideas and solutions with your colleagues!
What you will bring: Excellent communication skills in German
Good command of English (B2+)
Sales experience with consumer products and services will be an asset
Technical research skills to troubleshoot customer problems.
Advanced internet research skills
An empathetic soul with the communication skills that match
A positive and adventurous attitude
A sponge that is willing to soak up all the knowledge and experience we offer
What we offer: Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with
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