Fluent German speakers, are you looking for a challenging role in Greece with the world's leading technology company?
Micorosoft collaborates with our Technology Partner (TP) in Greece, providing excellent opportunities for experienced technology enthusiasts to work on cutting-edge projects.
If you speak German fluently and want to experience working in the field of computer software, consumer electronics, personal computers, and online platforms, this is your chance to join the German Microsoft Support team, supporting customers from Germany, Austria & Switzerland.
Job Responsibilities
* IDentify customers' needs and deliver appropriate solutions, including sales.
* Guide customers facing issues related to billing inquiries, handle transactions and provide resolution to inquiries in a timely manner.
* Assist customers to place an order and related issues.
* Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues.
* Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.
* Ensure every customer becomes a happy customer.
* Exchange ideas and solutions with colleagues.
Requirements
* Excellent communication skills in German.
* Good command of English (B2+).
* Sales experience with consumer products and services will be an asset.
* Technical research skills to troubleshoot customer problems.
* Advanced internet research skills.
* An empathetic person with strong communication skills.
* A positive and adventurous attitude.
* A willingness to learn and absorb knowledge.
What We Offer
* We provide complete support for relocating to Greece (we cover flight tickets expenses, hotel accommodation, and house searching process at no cost to you).
* Competitive monthly salary + 2 extra salaries per year.
* Referral Program: Bring friends and receive great bonuses.
* Health care benefits and numerous other discounts.
* Full training by certified instructors.
* Professional growth & development opportunities.
* Special events and community & social responsibility initiatives.
* Free online Greek language courses.
* State-of-the-art premises, offering a great working environment with relaxing break areas.
* Work for a Great Place to Work-Certified Company that values diversity.
This role offers a unique opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide. You will also be part of a company that promotes diversity and equal opportunities for all, regardless of gender, ethnicity, religion, culture or age.