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Assistant Wellness and Spa Manager - Explora Journeys, Geneva Client: EXPLORA JOURNEYS
Location: Job Category: Other
Job Reference: ff7e0478fa2e
Job Views: 16
Posted: 22.01.2025
Expiry Date: 08.03.2025
Job Description: JOB PURPOSE
In line with Explora Journeys policies and procedures and under the supervision of the Wellness and Spa Manager, the Assistant Wellness and Spa Manager assists the Management with the overall supervision of the team, including fitness coaches, wellness specialists, hair & nail technicians, Spa Therapists, and massage therapists. Responsible for responding to all interactions in an efficient, courteous, and professional manner to achieve maximum guest satisfaction.
KEY ACCOUNTABILITIES
Acts as the main point of contact in the operation, by:
Greeting, accommodating, and facilitating Guest arrival and departure in the Wellness and Spa Center;
Arranging appointments while greeting and accommodating Guests;
Responding to all interactions in an efficient, courteous, and professional manner to achieve maximum guest satisfaction and comfort;
Handling all Guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible;
Completing opening and closing procedures for the Wellness and Spa Center, including but not limited to turning on/off the computers, setting the alarm, turning on/off lights, and generally tidying the reception desk area;
Assisting Guests with the sale of retail merchandise; assisting in the inventory and stocking of retail items;
Setting up and maintaining the Wellness and Spa Center including refreshments, locker rooms, thermal, and pre-treatment area;
Conducting and managing the training of the Wellness and Spa staff in accordance with the standards;
Maintaining operating criteria/spa concepts and being responsible for the coordination and scheduling of all Wellness, Spa, and Fitness-related services in relation to assistance with policies, philosophy, and objectives with the guidance of the Wellness and Spa Manager;
Working closely with relevant departments to monitor and maintain spa facilities in good condition;
Utilizing and managing efficiently all computer systems relevant to the department;
Ensuring all equipment is kept in perfect working condition and reporting any deficiencies;
Anticipating, in advance, all materials and operational supplies and assuring their availability on stock;
Being cross-trained in all functions of the Wellness & Spa Department where appropriate;
Assisting the Wellness and Spa Manager in tracking and developing statistical reporting;
Maintaining a safe and hazard-free environment for all staff and members and promoting safety awareness at all times;
Ensuring effective performance reviews are done on time for the department;
Holding regular departmental meetings to assist in communication within the department;
Keeping the Wellness and Spa informed about the department, all employees' performance, and Guests and members' concerns and comments;
Assisting other departments when possible;
Managing monthly operational and retail inventory;
Conducting timely quality assurance tests to ensure service quality is maintained at all times;
Conveying clear instructions and guidance to staff and establishing working relationships that attain a high level of effective employee morale;
Responding properly and efficiently in any hotel emergency or safety situation;
Managing the operation effectively in the absence of the Wellness and Spa Manager;
Performing additional duties or tasks assigned by the Manager.
MINIMUM REQUIREMENTS
Proficient speaking, reading, and writing skills in English, and preferably with a fluent level in at least 1 of the following languages: German, Italian, French, Spanish, Portuguese. Any other language is considered a plus;
At least 3 years’ experience as a Wellness and Spa professional in a five-star SPA environment, of which a position of Spa Team Leader was held for 1 year minimum;
Upselling and cross-selling skills;
Exceptional communication and guest service skills;
The ability to take a proactive approach to understand Guests' needs and desires;
Sensitive to the world of beauty and luxury, a keen sense of detail, accuracy, and refinement;
Able to promote treatments, services, and cosmetic products without giving the impression of being a “hard seller”;
Be computer literate, possessing skills in both word-processing and spreadsheet applications;
Excellent human relations skills, sense of observation and listening with a talent for motivating employees to excel and to be perceptive to the individual wants and needs of our guests, residents, and peers;
Good organizational skills, with the ability to work independently;
Ability to function under a fast-paced environment, set priorities and adjust to changing conditions;
High work ethic, with a sense of responsibility for the role filled within our team;
Good analytical skills, pragmatic, solution-driven and sense of continuous improvement;
Maintain a professional appearance and behave in a mature manner with integrity at all times;
Good elocution, innate sense of listening, politeness, and dialogue;
Charismatic, empathic qualities, strong team spirit;
Interest and ability to provide outstanding service to our Guests;
Have excellent interpersonal skills to meet the expectations of a high-end clientele.
VISA REQUIREMENTS (if any)
Possess a valid passport and if available a seaman book.
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