Main responsibilities:
• Validation and execution of eBanking Service enrolment;
• Support to Private Banking regarding eBanking issues (access, emails, phone calls, ;
• Create/update/revoke eBanking access for Private Banking and Independent Asset Manager client;
• Codification of paperless correspondence;
• Manage the request for Client Data Service (ECDS) for standard client and Independent Asset Manager client
• Hard Token replacement and addition;
• Replacement of password (in case of first access) and eBanking credentials in case of lost;
• Activate user in Switzerland for clients having already an eBanking access on an account booked in a foreign branch
• Solve problems regarding ebanking’s access by consulting all IT systems (Globus; User management; Entrust; NCM)
• Communicate with various departments in case of need, that are mainly: IT department; ebanking support team; IAM Support, Globus team and NCF team
• Learn and perform other Central Filing tasks, when required
Skills and experience:
• 2-4 years of experience in e-Banking administration;
• Bachelor's or master degree in Finance, Economics, or a related field;
• Fluent knowledge of English is a must, French is a plus;
• Good knowledge of the Microsoft Office package;
• Good relationships skills, able to work and interact in a team;
• Good problem solving ability;
• Flexible, autonomous, multitasking and able to prioritize different tasks;
• Motivated, accurate and details oriented;
• Available for pickets on public holidays;
• Support in internal projects