You will be responsible for the following main tasks:
Ensure the reception and follow-up of support and maintenance requests for our applications.
Analyze and qualify requests and allocate them to the right teams.
Support the deployment of our applications at customer sites.
Accompany and support customers by telephone or remote control.
Diagnose, debug applications and set up workarounds to ensure service continuity.
Document and maintain the knowledge base and technical documentation.
Qualifications For this position, we are looking for an associate with the following qualifications:
HES IT training or equivalent qualification, or equivalent experience (CFC / TS + 5 years’ experience)
Mastery of databases (PostgresSQL and/or MS SQL), C# and Visual Studio.
Mastery of ticketing tools (Redmine).
Basic IT knowledge (user rights, network folder sharing, services, firewall).
Good knowledge of application development
Fluency in French (spoken and written) and English level B2.
Sense of initiative, autonomy, management of emergencies and priorities.
Ability to work as part of a team, good listening, service and communication skills.Service and customer-oriented.
Knowledge of automation or electronics a plus.
Location and Travel Requirements Vaud (Yverdon-les-Bains) and Neuchâtel – Switzerland. We are open to part-time telecommuting.
Willingness to travel to two different sites.
Join our company and play a key role in our growth and the implementation of our new industrial strategy. If you are passionate about these areas and would like to help deliver an exceptional value proposition to our customers, please send your CV and a letter explaining why you are interested in this position to jobs@objectis.ch
About Objectis Objectis SA, based in Yverdon, is a leading software innovation company, providing customized, scalable solutions and packaged products for Industry 4.0, the machine industry and production workshops.
For over a decade, we have partnered with machine manufacturers to meet their challenges through the implementation of cutting-edge technologies, from machine control with self-generated HMI, instrumentation, robotics and vision (Smart Machine) to interconnection (IoT) and digitization of production (Smart Factory).
We offer a dynamic, collaborative working environment that encourages initiative and the development of individual talents.By joining our company, you will have the opportunity to express your full potential in your activities in collaboration with a team that continually strives to exceed customer expectations.
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