Service Management | 9 to 12 years | Mumbai
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Job Description
* Service Delivery and Disaster Recovery Management
* Incident, Problem, and Change Management
* Application monitoring & support
* Service-Level Agreements [SLAs] and Operational Level Agreements [OLAs] adherence
* Incident Trend reports, Amber reports, Infrastructural health checks
* Process Improvement, Process Audit, Quality Management Plan [QMP], Quality Trend Reports
* Weekly / Monthly / Yearly deck report generation and presentation
* Process documentation, implementation, and excellence
Primary Skills
* Service Delivery and Disaster Recovery Management
* Incident, Problem, and Change Management
Secondary Skills
* Application monitoring & support
* Service-Level Agreements [SLAs] and Operational Level Agreements [OLAs] adherence
* Incident Trend reports, Amber reports, Infrastructural health checks
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Ref. code: 163039
Posted on: 28 Feb 2025
Experience Level: Executives
Contract Type: Permanent
Location: Mumbai (ex Bombay), IN
Brand: Capgemini
Professional Community: Cloud Infrastructure Management
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