Job Title: IT Application Manager
Summary:
This is a pivotal role in overseeing the development, deployment, and maintenance of critical software applications within our organization. The successful candidate will work closely with key stakeholders to ensure our applications align with business objectives, meet user requirements, and adhere to industry standards.
Responsibilities:
1. Develop and implement systems/applications roadmap with Global Head of IT.
2. Analyse and interpret business operational requirements to inform systems design.
3. Maintain existing Oracle Opera environment(s) remotely, with travel as-needed.
4. Implement an agile approach to address short business lead times.
5. Apply technical knowledge and experience to address real-world business requirements.
6. Implement processes for stability, resilience, and optimisation of systems/applications.
7. Streamline policies and procedures related to key IT systems and applications.
8. Manage downtime and service interruption to facilitate swift recovery with minimal impact.
9. Collaborate with senior stakeholders across commercial and operations teams to develop application optimisation.
10. Provide technical leadership in adoption and implementation of standard operating procedures.
11. Proactively manage applications and assess emerging trends to ensure evolution of system roadmap.
12. Manage vendor relationships and SLAs/performance measurement and management of key vendors.
13. Monitor daily progress of Oracle Opera related projects and provide timely updates.
14. Organise reports, invoices, contracts, and financial documentation as required.
15. Realign expectations where programme and project slippage has occurred.
Qualifications:
1. Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred.
2. Proven experience in application development, deployment, and management, with at least 2 years in a leadership role.
3. Strong understanding of software development methodologies, tools, and technologies.
4. Excellent project management skills, with ability to prioritise tasks, meet deadlines, and manage resources effectively.
5. Solid grasp of IT governance, risk management, and compliance requirements.
6. Exceptional communication and interpersonal skills, with ability to collaborate with cross-functional teams and stakeholders.
7. Strategic mindset, with ability to envision long-term objectives and translate them into actionable plans.
8. Certifications such as PMP, ITIL, or Agile ScrumMaster are a plus.
9. Proficiency in English, both verbal and written; additional languages are a plus.
10. Hospitality industry experience or comparable work experience in the same or similar role is required.
11. UK or Swiss/EU nationality or existing working permit in Switzerland is required.
12. Proven experience in stakeholder management, providing service to internal stakeholders to achieve successful project outcomes.
13. Excellent time management, organisational skills, with ability and desire to meet project, task, and/or assignment deadlines.
14. Strong focus on accuracy, attention to detail, and consistency of work.
15. Positive, engaging, and energetic personality.
16. Able to be organised, manage time wisely, and work with little to no direct supervision.
17. Sensitive to cultural nuances.
18. Availability to travel.
19. Able to handle multiple tasks in an intense, fast-paced environment.