As a leading Swiss construction and real estate services provider, Implenia develops, implements, and manages living spaces, work environments, and infrastructure for future generations in Switzerland and Germany. In addition, Implenia offers tunnel construction and related infrastructure projects in other markets.
* You will be the first point of contact for IT inquiries, available to our 1st-level support team, and take calls in German and English.
* You will be responsible for the preliminary analysis, processing, and rectification of incident reports and inquiries.
* In cases of complex technical inquiries, you will forward corresponding tickets to our specialist groups and maintain regular contact with the respective teams.
* You will ensure that necessary information is properly recorded and classified for each process.
* You will record and process orders from the Implenia webshop and forward them accordingly.
* You will inform users about faults and operational messages.
* You will create knowledge base articles.
* You will have the opportunity to participate in exciting IT projects and continuous further development in current IT topics.
* With approximately 50% of your activities, you will support our Onsite Support in Opfikon (support for IT kiosk and VIPs).
* You will supervise Implenia apprentices (KV and IT apprentices) at the service desk.
Your skills
* You have completed an IT apprenticeship EFZ or an equivalent apprenticeship.
* You have many years of experience in the service desk (at least 3 years), preferably in a large company.
* You have knowledge and experience in IT service management tools in the area of incident and service requests, ideally with ServiceNow.
* You are fluent in written and spoken German and English.
* You work independently and in a structured manner.
What we offer
We want you to soar? Then let's build the foundation for your future together. You can expect challenging and exciting tasks in an international environment. We offer good employment conditions and a young and motivated team. Interested? We look forward to your application.
Do you have questions?