Are you passionate about delivering top-notch customer experience while supporting supply chain and logistics operations? We're looking for a proactive and detail-oriented Customer Service Specialist to join a company specialized in the pharmaceutical sector and contribute to their international success.
Your Responsibilities:
1. Act as the primary point of contact for customer inquiries and ensure timely and effective communication via phone, email, and CRM systems.
2. Process and manage orders from entry to delivery, including invoicing and after-sales follow-up.
3. Collaborate closely with the Supply Chain and Logistics teams to ensure timely product availability and smooth deliveries.
4. Coordinate with internal departments (Sales, Finance, Production, and Quality) to provide accurate information to customers.
5. Assist in resolving delivery issues, claims, and product returns with a problem-solving mindset.
6. Monitor stock levels and delivery schedules to anticipate and communicate potential delays.
7. Maintain accurate records of all transactions and customer interactions in the ERP system.
8. Support the continuous improvement of customer service and logistics processes.
Your Profile:
1. Completed commercial apprenticeship or degree in Business Administration, Supply Chain, or related field.
2. Minimum of 7 years of experience in customer service, ideally within a pharmaceutical, MedTech, or FMCG environment.
3. Strong understanding of supply chain and logistics processes.
4. Fluent in English and French; German is a strong asset.
5. Proficient in MS Office (Excel, Outlook); experience with ERP systems (SAP, Oracle, or similar) and CRM tools (e.g., Salesforce).
6. Customer-focused, organized, and team-oriented with strong communication skills.
7. Ability to manage priorities and stay calm under pressure.
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