The company"Time is what you make of it."Swatch is one of the leading Swiss watch manufacturers and at the same time one of the world's most famous brands.Since 1983, Swatch has revolutionized the watch industry. We owe this success to the passionate commitment of our employees. Become part of our dynamic, international team!Job descriptionThe deputy store manager supports the store manager in leading the team, boosting sales, showcasing the brand, and ensuring effective store operations. The role focuses on optimizing both quantitative and qualitative results in line with brand goals.Key ResponsibilitiesLeading the TeamAssist in recruiting, integrating, and training new employees.Inspire team members to excel in customer service and skill development.Conduct performance evaluations and foster a positive work environment.Resolve conflicts impartially and hold regular meetings for effective communication.Motivate and empower team members to achieve sales targets.Measurement Criteria:Social climate stability and turnover rates.Team meeting records.Evaluation forms (MAGs, trial periods).Sales ManagementDrive team performance to meet sales goals.Improve key performance indicators (KPIs).Ensure excellent customer service and a unique shopping experience.Maintain knowledge of collections and prevent theft.Measurement Criteria:KPI analysis (e.g., conversion rate, turnover).Mystery shopping resultBrand RepresentationMaintain a safe, clean, and welcoming store environment.Ensure visual merchandising aligns with brand standards.Educate the team on merchandising principles.Measurement Criteria:Feedback from retail managers and visual merchandisers.Mystery shopping evaluations.Store ManagementOversee scheduling, budgets, and compliance with labor laws.Monitor financial procedures and analyze sales results.Facilitate efficient communication within the hierarchy.Measurement Criteria:Budget adherence and team hours monitoring.Effective monthly planning and expense management.Store OrganizationEnsure proper maintenance of the store, stockroom, and materials.Oversee logistical tasks like deliveries, stock management, and inventory.Maintain security and hygiene standards.Measurement Criteria:Inventory accuracy and stock condition.Timely processing of transfers and stock replenishment.Commitment to ProgressThe deputy store manager demonstrates professional responsibility by:Upholding brand values and workplace standards.Ensuring the safety of employees and customers.Fostering effective communication and collaboration.Adapting plans to maintain smooth operations and customer satisfactionProfileWe are looking for a Deputy Store Manager who can:Lead a teamBoost salesSets the brand into sceneSecures the organisation and leadership of the storeHe or she should commit to:Foster the brand by means of his behaviourRespect the work tools and work environmentGuaranteeing the safety of the wares and peopleFoster the interpersonal relationships (good communication)Adapt the work plans and absences, to secure a smooth customer serviceApply and develop intentions of the company in relation to all expensesProfessional requirementsEducation as a salesperson in retail and /or education as a sales coordinator with commercial skills as an advantageExperience in sales and leadership of a store and its sales staff, or as assistant store managerCustomer oriented and customer friendlyTakes on initiativeExperience in PR and marketing activitiesBeing proficient in sales strategyNumbers orientedCommitmentRepresenting the brand SwatchBenefits - What is in for you.Working within an international, diverse, and dynamic team.Be at the forefront of innovation within the watch industry.Personnel discount on a large selection of Swatch Group products (40%)Good performance paired with continued business needs translate into an open-end contract.Development and training opportunities.Contribution to health insurance costs