Responsibilities
* Lead a team of Order Management Specialists, divided between Geneva, Annecy, and Austin, TX.
* Oversee the end-to-end order processing lifecycle, ensuring accuracy and timeliness in order fulfillment.
* Ensure productivity within the team through Continuous Improvement initiatives, ensuring individual workload balance.
* Establish and maintain processes to help the team achieve their goals.
* Collaborate effectively with various other teams across the organization.
* Work closely with your team, Sales Managers, Accounts Receivable, and Management team to resolve invoice disputes.
* Make sure that communication continuously happens inside and outside of the team.
* Encourage team members in their development, and help maximize their skills.
* Support the onboarding process of new team members and consistent learning inside the team.
* Make sure that data is available to support decisions.
* Ensure consistency in the execution of processes across the team.
* Act as hiring manager.
The skills you will demonstrate
* Education background in Business Administration, Finance, or a related field.
* 5+ years experience in order management within an international and fast-paced environment.
* 3+ years of proven leadership experience.
* Strong understanding of the purchase order process and invoicing in the software industry.
* Proven leadership and team-building skills, passionate about helping people grow.
* Excellent communication and listening skills.
* Strong ability to work effectively as part of a team.
* Valuing high-quality work.
* Ability to think critically.
* Knowledge of Salesforce.com.
Why you will love it here
* We value a safe work culture - founded in respect, kindness, and the right to fail.
* We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work.
* Work-life balance - a healthy work-life balance is very important at Sonar.
* Flexible hours - we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.
* We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success!
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