Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.
We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.
In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.
Job Responsibilities
1. Face to Face IT support of users;
2. Hardware installation, movement and de-installation;
3. Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);
4. System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;
5. Small project management related with new hardware or software installation;
6. Software, patches and updates installation using MS SCCM.
Job Requirements
1. 2-3 years of experience in a technical ICT environment, preferably in a Manufactory based organization;
2. General End User technology knowledge;
3. End User Workspace platforms (discovery, asset management, client management);
4. End User Microsoft platforms (Active Directory, Office, SCCM);
5. ITSM Tool Set (Ticket Management Software) preferred;
6. Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity; Technical writing skills;
7. Excellent English and French Language, Written and Spoken.
What's next:
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist! #J-18808-Ljbffr