JOB PURPOSE
An exciting opportunity exists for a world class Waiter to join our newly created luxury travel brand “Explora Journeys”. While establishing a friendly relationship with guests, the Waiter provides excellent and professional dining service to guests in any assigned venue, presenting the menus and suggesting particular courses and drinks.
KEY ACCOUNTABILITIES
• Supervise their assigned station at any restaurant, including the buffet area;
• Greet, presents menus and takes orders from guests;
• Present the wine and beverage list and assist guests to make their selection;
• Possess full knowledge of the menu and provide menu explanation and recommendations;
• Ensure that all special diets and special requests are fulfilled according to guest requirements. Serve the various courses and beverages, ensuring correct presentation;
• Ensure that the assigned station is clean and supervises the correct mise en place before and after every service;
• Complies with Explora Journeys standard procedures relating to cleanliness, set-ups and service standards;
• Report immediately any problems and guests complain to their direct supervisor;
• Supervise the Assistant Waiter assigned to their station, ensuring they are performing their job correctly, and providing help, encouragement, and coaching;
• Perform Room Service duties when requested by supervisors;
• Possess full knowledge of current P.H rules and regulations and maintain P.H standards at all times.
QUALIFICATIONS (skills, competencies, experience)
• Fluent English, oral and written. Any additional European language is considered an advantage (Italian, Portuguese, German, Spanish and French;
• High School certificate is an advantage;
• Experience in 4/5 stars restaurant, hotel or resort is an advantage;
• Good interpersonal skills, positive attitude and willingness to learn;
• Passion for hospitality and customer service driven;
• Cruise industry experience is an advantage.
VISA REQUIREMENTS (if any)
Possess a valid passport and seaman book.