Within the IT department, we are seeking an ERP Senior Manager to optimize the Order-to-Cash process and its key subcomponents. This role is crucial for ensuring the effective integration and performance of this critical ERP function within our global operations.
Key Accountabilities
Impeccable End-to-End Management of Our OTC Service
1. Plan, build, and run our solution to meet the IT strategy and business requirements.
2. Review business requests for service enhancements and prioritize work in line with the solution/service strategy.
3. Guide continuous improvement efforts for the solution, develop business cases, and understand users' needs.
4. Ensure adequate support for existing applications, solutions, and systems through the support center.
5. Understand the impact of new technology and adapt plans and architecture accordingly. Govern IT security, compliance, and IT audits.
6. Effectively manage and strengthen vendor relationships.
7. Formulate, negotiate, and maintain SLAs (Service Level Agreements).
8. Measure and communicate key performance metrics; analyze data to discover opportunities for improvement.
9. Create and maintain documentation for configuration throughout the system development lifecycle.
10. Train super users/end-users on established programs and communicate key metrics at relevant frequencies.
Business and IT Organization Engagement on Our OTC Service
1. Manage communication and alignment with stakeholders (build strong relationships outside IT).
2. Create excellent relationships within other IT organizations.
3. Act as a consultant/expert to other IT services as needed.
4. Serve as the escalation point for performance issues/outages toward business management.
5. Develop your network internally and externally and leverage it.
6. Create lasting beneficial relationships with strategic external partners.
Financial Management of Our Solution
1. Meet or drive down budget allocated to change/enhancement requests of our solution.
Be an IT Inspiring Leader
1. Coach, mentor, provide constructive feedback, and develop the IT organization.
2. Lead the end-to-end optimization of the Order-to-Cash cycle from order management and pricing to delivery and accounts receivable.
3. Ensure seamless integration of the Order-to-Cash workflow within the ERP system, emphasizing improved cash flow and reduced cycle times.
4. Facilitate close collaboration between sales, finance, and IT to enhance Order-to-Cash process efficiency.
5. Develop strategies to streamline billing, credit management, and payment processes, enhancing overall customer satisfaction.
6. Provide global program management, ensuring achievement of objectives related to the Order-to-Cash cycle.
7. Enforce robust project governance and controls tailored to the Order-to-Cash components across dispersed Business and IT teams.
8. Lead a comprehensive risk management plan focusing on the Order-to-Cash sequence, ensuring risk identification and mitigation.
9. Drive post-implementation review and optimization of the Order-to-Cash processes, ensuring continuous improvement and alignment with business objectives.
10. Familiarity with English is required; proficiency in other European languages is a plus.
11. Degree in Computer Science, Mathematics, or a related technical field.
12. Minimum 7-8 years of experience in primary consulting firms and/or IT departments of large corporations, with a demonstrated focus on ERP systems and the Order-to-Cash process.
13. Proven expertise in managing and improving the Order-to-Cash cycle within an ERP environment, preferably SAP.
14. Strong analytical skills with the ability to understand and manage detailed complexities of the Order-to-Cash process.
15. Demonstrated change management and problem-solving skills, focusing on improving Order-to-Cash workflows.
16. Excellent communication and interpersonal skills, adept at cross-functional teamwork and able to manage multiple project streams with a focus on the Order-to-Cash process.
17. Proven ability to drive process improvement in Order-to-Cash within an ERP system and measure its impact through KPIs and benefit realization.
18. Highly organized and self-motivated, with strong stakeholder management and relationship-building skills, and a commitment to inclusivity and integrity in leading teams.
VISA REQUIREMENTS (if any)
EU Passport or Right to work in Switzerland.