Social network you want to login/join with:
1. You will receive calls from customers who are experiencing technical issues with software.
2. You will issue tickets for the complaints received.
3. You will be committed to coming up with resolutions to solve all types of problems faced by clients and follow up with the clients accordingly.
4. You will identify and categorize customer issues by severity and importance.
5. You will demonstrate leadership skills and take ownership of customer issues when reported.
6. You will invest time into training to understand in depth about the software used by clients.
7. You will comply with standard procedures for proper delegation of unsolvable issues to the appropriate internal teams in order to maximize customer satisfaction.
8. You will collaborate with other teams like development, engineering, or product teams to escalate complex issues that require deeper technical expertise for resolution.
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