Job description
Leading the team with the Store, and Assistant Manager
Leadership and Team Management
* Helps manage the team in the absence of the Store Manager, offering guidance and support. This includes guiding and supporting the team, setting up the team for success by coaching and training.
* Drive a professional, positive, sales, and service-focused environment.
* Adapt to diverse situations applying situational leadership skills.
Communication Skills
* Communicates clearly with customers and the team.
* Practices active listening.
* Communicates clearly and confidently with the team, peers, and supervisor.
Problem Solving & Initiative
* Can solve issues independently and assist with operational improvements.
Proactive & Responsible behaviour
* Demonstrates ownership of the store's performance and takes initiative where needed.
Sales Management – Boost Sales
Sales & Performance
* Supports the Store Manager in achieving sales targets, analyses data, and supports the development and implementation of strategies to boost sales.
Customer-Centric Excellence
* Supports customer service efforts, ensuring the team delivers top-tier service.
Customer Interaction
* Interacts with customers to assist them and ensure their satisfaction.
Setting the scene for the brand
Brand knowledge
* Has an excellent understanding of the brand, its values, and how it influences customer experience.
Product Presentation
* Ensures that the store is always maintained neat, organized, and visually appealing.
Leading & Organising the Store
Operational excellence
* Supports the Store Manager in managing operations, stock, and resources efficiently.
Tech Savvy & System Proficiency
* Proficient with store systems for handling transactions, inventory, and daily business.
Time Management & Prioritization
* Manages tasks efficiently, balancing customer service with operational duties.
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