Job Summary
We are seeking a skilled IT professional to implement, configure and maintain workstation devices, peripherals and meeting room infrastructure. The ideal candidate will have experience in user support, solution design and evaluation.
Detailed Responsibilities
* Implement, configure and maintain workstation devices, peripherals and meeting room infrastructure.
* Set up clients and installations.
* Manage users and clients, as well as access management.
* Plan, implement and control local IT projects.
* Provide support and troubleshooting for end users in hardware, software and network issues (2nd level support).
* Collaborate in incident, problem and change management in the ICT field, 2nd level support.
* Create and maintain documentation, instructions and checklists (knowledge database).
* Serve as an interface between Onsite Support and corporate customers.
Requirements
* Completed apprenticeship (EFZ) in computer science (EFZ IT support, business informatics) or comparable training and/or corresponding professional experience.
* Several years of professional experience in user support and solution design evaluation.
* Sound knowledge of client infrastructure (Microsoft, O365) and network components.
* Able to work in a team, with strong communication skills and customer orientation.
* Ticket Cat. B is an advantage.
* Very good knowledge of German, French and English mandatory.
Seniority Level
Mid-Senior Level
Employment Type
Full-Time
Job Function
Engineering and Information Technology
Industries
IT Services and IT Consulting, Custom Software Development and Technology, Media and Information