Mission
Key Mission of the Store Manager is to successfully lead the Store by ensuring that all standards in terms of performance, processes and team management are compliant with FENDI values and guidelines.
The Store Manager will be responsible for the business development and targets achievement by building up a loyal client base through the promotion of FENDI history, craftsmanship, quality of materials and creativity.
Main Responsibilities
1. Monitor and achieve store performance with relevant KPIs
2. Assist in the selling process
3. Conduct a brief every day and animate the brief with a “Team Board”
4. Analyse the business, propose, and implement action plans to improve results, generate sales for each product category also by promoting cross-selling
5. Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs
6. Be aware of local trading environment and its impact on our sales, including competitors' trading activities
7. Manage and supervise the team in the correct execution of all company operating and stock procedures
8. Manage customer service quality, to meet client’s expectations by offering excellent customer service standards
9. To develop loyal FENDI clients and implement appropriate CRM tools and clienteling actions including in-store events
10. Act as brand ambassador to strengthen/build relationships with VIP clients
11. Improve Mystery Shopper Results with action plans
12. Manage sales force to achieve sales goals effectively and clearly assign their day-to-day tasks
13. Motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations
14. Enhance individual's performance by discussing individual performance every month, daily coaching
15. Work with HR Dept. in recruiting the most qualified applicants to meet the store needs
16. Supervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary action
17. Ensure the proper management of staffing roster to provide appropriate store coverage
18. Set up In-Store training routine
19. Conduct Induction Training for new joiners and mentoring exercises
20. Identify individual and team training needs to develop Talents and communicate these needs to HR Department
21. Manage day-to-day needs and administration
22. Review and submit sales and operational reports to management in adherence to company's KPIs and policies
23. Inform management of decisions and procedures relating to business made at store level and any staff issues
24. Take necessary actions to effectively control costs and ensure efficient operation in the store
25. Ensure that FENDI’s standards are applied and maintained at all times across the customer service, internal control and back-office activities (stocks, administration, etc.)
26. Ensure that Visual Merchandising is consistent with Company standards and display is always the best, aligned with sales performance
Profile
1. More than 10 years’ experience in Managerial role
2. Bachelor’s Degree or Master’s Degree is preferred
3. Manages his/ her image standards on a high level
4. Strong selling and communication skills are necessary
5. Administration and financial skills
6. Excellent relationships skills
7. Leadership, confidence, organization, professionalism
8. Strong customer service skills
9. Computer skills and Retail management system knowledge
10. Goal oriented, multitasking
11. Strong knowledge and/or interest for fashion/luxury industry
12. English mandatory, knowledge of additional languages is a plus
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