Exhilarating Opportunity at FIVE Hotels and Resorts
We are seeking a dynamic personality to deliver first-of-its-class gastronomic experiences at our award-winning hotels in Dubai and Zurich.
FIVE's exciting new project, FIVE Zurich, is a newly revamped lifestyle hotel that has previously been visited by renowned guests. This property is home to 87 suites and rooms as well as 7 culinary concepts centered around FIVE's hallmark musical stylings.
Our Front Office Team are cultured yet trendy personalities who anticipate colleagues' needs and deliver exceptional hospitality experiences.
As Night Audit, you will join a committed Front Office team driven to deliver 'FIVE-star' guest experiences to an international diaspora.
You have proven experience in a highly active environment with organisational, communication, and leadership skills second to none.
You'll work closely with the management team to develop constantly evolving service goals.
Main Responsibilities:
1. Maintain a service standard that embodies time as the 'new' luxury and deliver 'FIVE-style' service in a timely manner.
2. Execute the night audit procedure after all hotel outlets closure.
3. Perform registration process by obtaining data from guest and observing established guidelines.
4. Review all Group Resumes, VIP reports, daily business reports.
5. Maintain high standards of personal appearance and grooming.
6. Comply with FIVE standards and regulations to encourage safe and efficient hotel operations.
7. Cash handling and credit processing as required.
8. Resolve guest complaints or otherwise follow up with manager.
9. Perform daily