#CustomerCare #SAP #SupplyChain #Logistics #English #SolutionOriented #TopJob #YourNewJobOur customer, a pharmaceutical company based in the area of Basel, needs reinforcement. For a temporary employment (duration: asap until 31.12.2025) we are looking for a Customer Care Specialist (m/f/d), 100% BenefitsAn internationally operating, innovative Swiss pharmaceutical company, a leader in its fieldFlexible working hours and extensive training opportunitiesA motivated multicultural team and environment Your responsibilitiesOwn the order to cash process and partner with Account Managers on the customer relationshipReceive orders from customers through different channels (e.g. email, phone, eCommerce, EDI), create orders in SAP and communicate confirmation/acknowledgement to customers and own the order including changesCheck orders received, i.e. Available to Promise check (liaise with supply chain) to respond back to the customer within 48 hours, validate quotation of the order price and payment terms, options for improving order patternMaintain and update regularly customer and country specific master dataMonitor products on allocation or tight supply and ensure that release is done in a timely manner. Escalate to the relevant internal stakeholders in time and ensure the right accountability for the blocksProcess deliveries by allocating manually or automatically batches for each industry subject to customers’ specific requirementsUpon request provide all shipping documents to customers, as well as the part of export documents CCS can create.Create transport documents/delivery notes, arrange shipments with the forwarder, track order status, communicate status to the customer RequirementsGeneralist background / commercial education followed by practical experience in Customer Care /and or transportation/ logistics activitiesFamiliar with Incoterms, liability matters pertaining to InsuranceGood knowledge of Microsoft application (Outlook, Word, Excel, PowerPoint) – Internet.Solid understanding of SAP R3 SD ModuleVery good command (written & verbal) of English is a prerequisite, plus additional other language on native level according to the allocated customer (German / French/ Italian / Spanish / Dutch)Accurate, solution-oriented and customer friendly communication style (phone/email) Jetzt bewerben