The Role
We are seeking a results-driven System Support Engineer to provide front-line technical support and troubleshooting for our tracking and video augmentation products. As a key member of our team, you will collaborate with cross-functional groups, analyze issues, and develop effective solutions to ensure operational efficiency.
Key Responsibilities:
* Respond to alerts from automated systems and internal users
* Coordinate incident response for live disruptions of services
* Analyze incidents using Unix tooling, log analysis, and service debugging
* Manage communication with key stakeholders
* Design and implement robust alerting for services tied to external delivery
* Follow up with engineering, operations, and account management groups
* Participate in an on-call rotation to eliminate repeating escalations
Your Background:
* At least 3+ years of technical work experience
* Experience managing technical employees
* Ability to work evening, weekend, and holiday hours (around live sporting schedules)
* Operational experience with real-time systems under Service Level Agreements (SLAs)
* Experience configuring, diagnosing, and troubleshooting computer services in Windows or Unix environments
* Critical thinking skills in software systems diagnosis under time pressure
* Self-starter with written documentation and training
* Appetite to learn and grow from every incident
* Process-orientation and creative problem-solving
* Clear and concise written communication style
* Good documentation habits
What Sets You Apart:
* Basic knowledge of networking systems and hardware installation
* Experience with scripting in languages like Python, Unix shell, or JavaScript/TypeScript
* Experience with command line tools in Linux or Unix
* Experience with log file analysis tools (Grep, Elasticsearch, Kibana, Grafana, Datadog)
* Experience with SQL
* Familiarity with modern camera features: aperture, f-stop, ISO, HDR, frame-rate, depth of field, and focus
* Experience working in live sports
* Experience with cloud computing (e.g., Amazon Web Services)
* Availability to travel domestically and internationally
Our Stack:
Infrastructure, tools: AWS (S3, EC2), Linux, Docker, Pulsar, Kibana, Grafana
Work Environment and Benefits:
* Work on cutting-edge products for major professional sports leagues and teams
* Team-oriented engineering practices (readable, maintainable, and efficient code)
* Flat hierarchy and collaborative management led by experienced and strong technical leads
* Innovative and dynamic environment, which encourages self-development and opportunities to make an impact
* Multicultural team with employees based across several countries (e.g., Switzerland, Columbia, Denmark, France, United States)
Second Spectrum, part of Genius Sports Group, is proud to be an equal opportunity employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers, and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.