* Full-time
Company Description
Amer Sports is a sporting goods company with internationally recognized brands including Salomon, Arc’teryx, Peak Performance, Atomic and Wilson.
Salomon, “The Mountain Sport Company”, was founded in 1947 in the heart of the French Alps, the birthplace of modern alpinism. Salomon’s commitment to innovative design and passion for mountain sports created a vast range of revolutionary new concepts in bindings, boots, skis and apparel for both Alpine and Nordic skiing and brought innovative solutions to footwear, apparel and equipment for snowboarding, adventure racing, mountaineering, hiking, trail running, and many other sports.
Through performance-driven design, Salomon delivers innovation and progression to mountain sports; converting new ideas into action and expanding the limits of possibility. Salomon’s heritage, culture, and commitment are tied together by one simple concept: the world’s leading mountain people creating the world’s leading mountain products. Salomon is responsibly committed towards the outdoors through its sustainability program. Diversity is one of Salomon’s five central values, therefore we are committed to creating an inclusive environment for all.
Salomon is headquartered in Annecy, France.
Job Description
The Assistant Store Manager is responsible for supporting the Store Manager to build and lead a high-performing store team. They will need to be hands-on, ensuring that the daily tasks are done and overseeing all the expertise available in store.
* Checks that brand standards are properly followed.
* Delivers operational excellence.
The Assistant Store Manager provides the highest level of customer experience and assists with delivering the vision of the brand, supporting and mentoring the Sales Associates with their personal and career development. They will also act as a Training Ambassador for the store team.
Key Responsibilities:
Leadership
* Motivate and inspire the team, linking to the vision for the store, reflecting the brand's core competencies and behaviors.
* Manage people, operations, and store environment to achieve all set out goals and operational standards.
* Act as a secondary contact, continuously support and collaborate with the Store Manager and in-store team.
Customer Service
* Act as a role model instilling the importance of customer service to the team and follow up through training.
* Be present and visible on the shop floor, interacting with customers and team members.
Operations
* Support the store manager to encourage collaboration and alignment through regular checkpoints and meetings with the team.
* Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly.
* Assist the Store Manager to meet or exceed budgeted store contribution.
* Monitor a loss prevention program to protect the company’s inventory and assets.
Training
* Assist the new hire onboarding process, ensuring education and selling tools.
* Support staff development by training and coaching the in-store team to achieve sales goals and meet brand standards.
* Update the HQ Trainers monthly by using the training dashboard.
* Support monthly staff meetings to engage and communicate goals to the team.
Marketing / Events
* Develop and execute store events alongside Store Manager and Community Marketing Experts with the goal to drive traffic and increase community involvement.
* Support the store manager in marketing analysis and recaps (i.e., post-event results/competition benchmark).
* Utilize local social media in alignment with company expectations.
Qualifications
“Time to play spirit”, someone who plays with the rules to better enjoy them. Curious, playful, and optimistic but focused, dedicated, and passionate all the same. We remain thirsty for life and the possibilities it holds.
* Minimum of 18-month relevant experience leading a Retail store team in a management role.
* Takes pride in their store, loves interacting with customers and creating exceptional experiences.
* Has an excellent understanding of the local retail environment.
* Active in their community.
* Self-motivated and eager to learn.
* Team player.
* Passionate about the sport industry.
* Digitally savvy.
* Willing to work a flexible schedule that includes evenings, weekends, and bank holidays.
Minimum Job Qualifications:
* Demonstrated ability to build and motivate teams.
* Excellent organizational skills and ability to work to deadlines and targets.
* Accuracy and attention to detail.
* Ability to train and delegate effectively.
* Customer service experience with excellent customer service skills.
* Strong command of local language and English.
* Participation or an interest in sports activities.
* PC literate, able to manage & learn new systems, Excel and Word proficient; Good command of MS Office is an advantage.
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