Job Title: IT Infrastructure Engineer
About the Role
Maintain core services used worldwide, primarily hosted in Switzerland. Handle day-to-day incidents, service requests, and changes at an engineering level (Level 3 support), following ITIL best practices.
* Contribute to security patching and improvement initiatives.
* Actively participate in project implementation, from proposal to delivery, identifying optimizations and suggesting new solutions.
* Write and/or enhance technical documentation.
* Share knowledge and continuously develop your technical skills.
* May be required to work on rare occasions during weekends.
Your Profile
Essential Technical Skills:
* Windows Server 2019/2022 (OS Basics, DFS, Cluster, DHCP, DNS, PKI…)
* Active Directory (engineering level)
* Server virtualization: VMware vSphere (most important) + Hyper-V
* Office 365 (Azure AD, Azure MFA, Conditional Access, Exchange Online, SharePoint Online)
* Scripting: PowerShell
* Knowledge of ITIL methodologies
Additional Assets:
* Storage: NetApp
* Backup/DR: Veeam Backup & Replication (or any other VM-based backup solution)
* Application virtualization: XenApp, XenDesktop
* Federated identity: SAML, ADFS, Okta
* Load balancing / SSL offloading: Netscaler or F5
* ITSM: ServiceNow
* Familiarity with ISO 27001 or CMMI standards
Soft Skills:
* Strong analytical skills and problem-solving mindset
* Proactive approach with a continuous improvement mindset
* Excellent communication skills and team spirit
* Autonomous and self-driven
* Fluent in English and French