Aufgabe Responsibilities include supporting and assisting end users, receiving escalations from Level 1 teams, and collaborating with other IT support groups and external vendors to resolve Level 2 issues. The role also involves installing and supporting end-user devices, related software, and other local infrastructure components. Key tasks include identifying, diagnosing, and resolving Level 2 issues impacting company-provided hardware and software. Incident and request management is handled in the ticketing system by defined SLAs, with additional support provided for I service management activities. Finally, responsibilities include administering user and computer objects in Active Directory and managing infrastructure using relevant tools.
Anforderungen
At least 3 years of working as field service supporter (Level 2) for a larger end user workplace environment (client operating system and management tools)
Experience Google Suite and Microsoft Office
Knowledge of managing local networking (LAN/WiFi) or Microsoft server environments is an advantage
Experience working within an ITIL framework and ITSM tool (ServiceNow)
Strong Informatics educational background
Strong customer (incl. VIP's) orientation
Good communication skills and fluency in written and spoken English is a must, knowledge of German and French is an advantage
Projektdauer 3 monthly (option for extension)
Ansprechpartner Ursula Oesch, 052 224 44 15, oesch@iqplus.ch