Tasks & Responsibilities:
1. Capture and document user needs and feedback to inform continuous improvement of innovative products
2. Requirement analysis and documentation. "As-Is" and "To-Be" business analysis for processes, workflows, and technical solutions
3. Enhance training materials, including user guides, and other documentation
4. Provide end-to-end support and training for end users on established and new use cases
5. Effective communication and collaboration with product teams and scientific partners
Must Haves:
6. Min. Master in // Background in science (R&D labs) and strong interest in digital transformative solutions
7. 1-5 years of experience in business analytics
8. High motivation and curiosity for Pharma and R&D Informatics (Data & Analytics)
9. Ability to learn quickly by an open mindset and passion for working in an environment with high complexity and urgency
10. Pragmatic thinking with problem-solving skills with strong hands-on abilities
11. Efficient/fluent communication (written/verbal) in English
12. Experience with Jira preferable, and other tools relevant to user requirements documentation (agile ways of working)
13. Knowledge of software system design patterns, and keen interest in whiteboarding new designs
14. Basic programming skills are a plus (e.g. to validate and test out ideas). There will be a team of developers and APIs to play with (optional)