Intl Client Marketing Platform Program Manager
This pivotal role is responsible for defining the strategic orientations for the Client Marketing Platform to maximize engagement with clients and potential clients.
* Define Global Client Marketing Platform Program Strategy and Objectives:
* Create and maintain a joint ambition on the development of the platform.
* Performance assessment of the platform and roadmap maintenance.
* Be the point of contact for RIC Group Platforms teams and LNR Engage.
* Contribute to strategic and transversal presentations (Strategic Plan, Committees with C-Level, Maison Seminars).
The Intl Client Marketing Platform Program Manager ensures the good development of the Platform within the Maison, ensuring clarity both within the Maison and with external stakeholders. He/She ensures resources and coordination of the roadmaps of the platforms in partnership with Business Owners.
Drive Collaboration of Business Owner Teams:
* Ensure seamless collaboration and coordination between Business Owners.
* Have a global overview of the maintenance and improvements requests for prioritization including roadmaps with Group Tech.
* Oversee interdependencies and mutual impacts.
The Client Marketing Platform Program Manager is responsible for gathering the priorities and needs of the Business Owners and assessing them in the overall interest of the program to maximize engagement and ensure compliance.
Key Requirements:
Experience: Minimum 10-12 years of experience in CRM, Marketing Technologies (Salesforce or equivalent), or Digital Agencies.
Skillset:
* Leadership and management skills.
* Exceptional time management, facilitation, and organizational skills.
* Change management.
* Ability to set & articulate a strategic vision for complex programs.
* Influencing and transversal management skills.
* Experience In Client Data & Digital Marketing processes.
* Analytical and innovative mindset with problem-solving skills.
* Client-oriented.
* Result-oriented.
* Great interpersonal and communication skills.
* Ability to interact with a wide variety of people.
* Strong internal communication skills.
* Flexibility and independent working style.
* Expertise in Luxury Retail Industry is a plus.