We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now! Responsibilities Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved Validate client insurance coverage and present policyholders with proof of insurance documents Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available Qualifications Excellent active listening, interpersonal, and communication skills Must have high school diploma or GED equivalent Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems Previous customer service experience required for this position Knowledge of insurance products and policy schedules is preferred If you would like more information, contact us today! #J-18808-Ljbffr