Job Title: Remote Support Engineer for Molecular and Atomic Spectroscopy
We are looking for a highly motivated and technically skilled individual to join our team as a Remote Support Engineer for Molecular and Atomic Spectroscopy. As a key member of our CrossLab organization, you will provide technical support to external customers using remote diagnostic capabilities.
The ideal candidate will have a strong background in Chemistry or Life Science based discipline, with hands-on experience in a laboratory environment. Proficiency in German (preferably Swiss German) and English is required.
* Provide high-level reactive and proactive technical services in support of Agilent's product portfolio
* Remote troubleshooting on hardware, software, and applications
* Problem resolution to optimize the efficiency and uptime availability of customer systems
We offer competitive compensation, career development opportunities, and a work-life balance program. Our company values diversity and is an equal opportunity employer.
This role requires occasional travel and a day shift schedule. The duration of this position is long-term.
Key Responsibilities:
* Identify customer issues and provide solutions
* Work as part of a team of 15 remote technical engineers
* Visit customer sites for installations, repairs, and scheduled services
Requirements:
* University Degree in Chemistry or Life Science based discipline
* Hands-on experience in a laboratory environment
* Proficiency in German and English