Night GEM Supervisor (Front Office) Six Senses Crans Montana Hotel Brand: Six Senses
Location: Switzerland, Crans-Montana
Hotel: Crans Montana (SIRSS), Route des Telepheriques 60, 3963
Job number: 140193
Job Overview:
As Night Supervisor Receptionist (GEM), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them. I will uphold our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky, and pioneering wellness.
Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation in all our brand initiatives.
Duties and Responsibilities
Manage the activities at the reception during the night shift.
Ensure communications and follow-up with the day shift on any issues, guest requests, or special requirements.
Review late arrivals, next day early arrivals, and departures to plan for the next day’s activities. Coordinate arrivals, departures, and billing requirements.
Run daily reports, night audit reports, and select and block rooms for arriving guests.
Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest names whenever possible.
Knowledge of room rates and suggesting upselling when necessary.
Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimizing rebates during check out, and bid guests farewell.
Ensure all equipment of the department is kept clean and in good working condition.
Uphold Six Senses guidelines and standards of service and operation. Maintain and exceed performance benchmarks.
Strictly adhere to LQA standards and guest comments.
Qualifications
High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
Technical skills include MS Office – Word, Excel, PowerPoint, and Outlook. Familiarity with various hotel systems including POS, PMS, and CRM platforms.
If you feel you may not meet all the requirements but believe you are well-suited for the job, we encourage you to apply. Begin your journey with us today!
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