Position Description:
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CGI is seeking a seasoned Lab Computing Analysts join our growing team supporting life science clients through end to end solution offerings and professional services.
This must be able to work in a cross-functional environment and interact with representatives from CGI, and our end-clients. This lab engineer will work at various CGI/ clients consulting and executing various life science business and IT initiatives from infrastructure support, lab system support, shop floor, instrument intrgration and system processes expertise.
Your future duties and responsibilities:
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Incident Handling with respect to laboratory computers at the Facility (“Devices”) - request notification, service level thresholds and metrics reporting will utilize existing site processes
and standards.
Services include:
- Coordinate with relevant support teams and/or vendor to resolve issues.
In the cases where the issue requires coordination with other support teams, monitor the
issue to closure.
- Assist end users and vendors in the troubleshooting of software related to scientific
applications.
- Project Support - Supporting activities related to IT projects in close collaboration with the
local IT manage service team, as time allows.
- Commissioning – Installation of new Devices and required software.
- Communicate non-standard instrument requirements within IT – special operating system,
networking, add-on hardware, storage, etc.
- Coordinate provision of / build standard Device with standard lab image or remediate vendor Devices (in compliance with client standards, or identify exceptions)
- Support purchases by client and install any add-on hardware such as additional RAM, NICs, network hubs, bar-code printers/scanners
- Support network & instrument connectivity, including computer node name, addition to
(“Active Directory”) policy group for instruments, resource account, share access, mounting of appropriate department shares.
- Coordinate and shadow vendor application software install and configuration with vendor as
required.
- Enable instrument connectivity to the applications, and work through ServiceNow to submit software packaging requests for third-party applications.
- Provide connectivity to/for any printers, internal services or servers.
- Supplier will need to provide data in an approved Merck format.
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Required qualifications to be successful in this role:
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Computer, Software & Lab Deployment Tasks :
- Networking & Infrastructure Experience
- Build client supplied computers to Lab Standards.
- Remediation of Vendor supplied computers to client Security standards.
- Application of client Overlay.
- Assist vendors with application, installation and / or configuration.
- Act as an IT Technical Resource(s) for GxP systems undergoing SDLC validations.
- Lock down of computer O/S to meet clients Data Integrity requirements.
- Verify systems comply with clients IT Security Standards for the lab environment
- Skill in conceptualizing creative solutions, as well as documenting them and presenting/selling them to senior management. Confident and positive attitude, able to liaise with stakeholders at all levels and navigate company culture
- Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence
- Ability to manage internal and external projects from inception to successful implementation
- Exceptional verbal and written communication skills; expertise in setting and managing customer expectations
- Strong customer focus and ability to manage Client expectations
- Excellent communication and interpersonal skills.
- Strong organizational skills, able to make good decisions in a collaborative manner
- Bachelor’s degree in fields associated to labs and quality control systems
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Skill Set : Proficiency Level
Lab Equipment Systems : High
GxP / GMP Experience : High
Infrastructure, Networking, IT, Security, Active Directory, Help, Desk, Hardware Software, Builds, Reporting, Help, Desking, Troubleshooting : All Levels
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