Job openings
Talents Connection was created by the passion to offer a personalized recruitment service with very high added value. Deep ethical foundations, respect for human values and quality services; this is the basis of our services to companies and candidates. Our assets, our know-how, our resources, our culture, are resolutely turned towards the success of your IT projects in a mutual goal of perenniality of activity.
Your primary responsibilities:
* Manage user requests made through the ticketing tool in accordance with ITIL processes.
* Configure the workstations according to the user’s needs and perform functional tests.
* Guide the user to resolve the malfunction or take control of the system remotely.
* Apply the resolution procedures in place.
* Conduct investigations on application and technical problems.
* Write operating manuals for existing applications and identify needs in this area during projects.
* Identify and write procedures for the self-service portal for users.
* Carry out various additional missions according to the specificities of the activity or the service.
* Monitor applications, network components and processes, acknowledge alerts, restart processing according to procedures and document.
Your profile:
* Holder of a CFC type of training in the IT field.
* 3 years experience in the field of application support and training.
* Comfortable with the Windows, Citrix, Active Directory and Exchange environment.
* Good knowledge of office tools, knowledge of Cisco UCS environment a plus.
* Customer and solution oriented, sense of priorities and service.
* Communication skills, ability to listen and to explain to users.
* Curious, autonomous and flexible.
We offer:
* A family structure on a human scale.
* A management within the reach of its employees.
* Support, continuous training and development opportunities within a dynamic team.
* Innovative and efficient tools, information technologies oriented towards digitalization.
* A diversified activity in a very pleasant working environment.
Start date: immediately or by arrangement. A complete confidentiality is assured. If you are interested in this opportunity, please send us your complete application: cover letter, CV, diplomas, work certificates, salary expectations and photo.
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