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CBRE Global Workplace Solutions is a leading provider of integrated facility management services worldwide. In Switzerland, the company's GWS division offers technical, infrastructural and commercial facility management services for clients from various industries.
We are seeking a highly skilled individual to join our growing Facility Management organization at a client in the financial services industry in Zürich:
About the Role:
The successful candidate will manage multiple functions of building operations and maintenance for a facility, campus, or portfolio of buildings as a CBRE Site Lead / General Manager.
This role forms part of the Facilities Management functional area, which focuses on all aspects of the operations of a set of assets, providing support to Property Managers regarding repairs and investment plans.
As part of this position, the individual will also be responsible for managing a workplace experience model covering hospitality and document management services for our client. This includes a small team assigned to meetings, events & conferencing, mailroom, and other document management tasks.
Key Responsibilities:
* Provide formal supervision to employees, track training and development, conduct performance evaluations and coaching, oversee recruiting and hiring of new employees.
* Coordinate and manage the team's daily activities, establish work schedules, assign tasks, cross-train staff, set and track staff and department deadlines, mentor and coach as needed.
* Coordinate and manage facility repairs and maintenance by working with technicians, vendors, and contractors.
* Oversee small site projects as required.
* Ensure seamless execution of all client and guest services including Front of House, Janitorial, Food & Beverage, Event Management, and Document Management.
* Oversee the delivery of Hospitality services (self-performed or via third-party provider) and manage the commercial relationship with third-party vendors.
* Manage client complaints and requests in a prompt and courteous manner, resolving issues to the satisfaction of the business.
* Maintain positive client relationships and conduct meetings on facility issues.
* Prepare and manage operating budgets and variance reports for relevant service lines.
* Perform facility quality assurance inspections/audits following local, state, and federal regulations. Suggest and implement operational efficiencies, repairs, and upgrade opportunities.
* Create environmental health and safety procedures for facilities.
* Develop and document all site Standard Operating Procedures.
* Improve and change existing methods, processes, and standards within job discipline.
* Develop vendor relationships and oversee invoicing procedures. Review and approve purchase orders for the procurement of parts, services, and labor.
* Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
* Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
* Identify and solve technical and operational problems of complexity.
* Understand and recognize the broader impact across the department.
Your Profile:
* Bachelor's Degree preferred with 5 - 8 years of relevant experience in Facilities Management or Hospitality essential. In lieu of a degree, a combination of experience and education will be considered.
* Facility Management/Hospitality certification preferred.
* Proven experience as a General Manager or in a senior management role in hospitality or integrated facilities management services, leading cross-functional teams in a fast-paced corporate environment.
* Strong commercial acumen, with a thorough understanding and experience in managing Facilities Management and/or F&B business and corporate hospitality budgets.
* Familiarity with 4 or 5-star standards.
* Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
* Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
* Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.