With over four decades of experience, our client is a leading and well-established IT service provider in Switzerland. They specialize in designing and implementing innovative, reliable IT solutions that are both flexible and cost-effective. Their services encompass all aspects of modern IT, including on-premise, cloud, and hybrid solutions, catering to both SMEs and large enterprises. Responsibilities: Assess and interpret client business needs. Take a leading role, working alongside technical experts, in designing, drafting proposals for, and implementing comprehensive IT solutions. Collaborate on and execute IT projects. Plan and deliver customer presentations and workshops. Address client requirements using structured methodologies, identify project risks, and provide effective recommendations. Serve as Deputy Team Leader for Operation Services (managing a team of 4-5 employees). Act as the main point of contact for operational matters, including managing operating contracts, SLAs, and escalations. Ensure adherence to SLAs. Oversee customer onboarding within the scope of service agreements. What Our Client Offers: Creative freedom and diverse tasks. Supportive team eager to meet you and enjoy the next social event together. Agile work environment with streamlined processes. Option to purchase additional holidays. Support for ongoing training and professional development. Flexible working hours. Hybrid work setup, combining office, client site, and remote work. Your Profile Solid education or advanced training in information technology (EFZ/HF). Experience in system engineering. Enthusiasm for daily interactions with clients and team members. Advantageous knowledge in technologies such as Microsoft Windows (Server/Client), Microsoft 365 (Endpoint Management, Exchange Online, SharePoint), VDI systems (VMware Horizon / Citrix), and Sophos firewalls. High level of personal responsibility, goal-oriented and independent work style. Desire for continuous personal development. Proficiency in German. English knowledge is a plus. Category B driving license. #J-18808-Ljbffr