Job Title: Night Auditor
Location: Mandarin Oriental Palace, Lucerne
The Mandarin Oriental Palace, Lucerne is a legendary hotel located in the heart of the city on the shores of Lake Lucerne. With its rich history dating back to 1906 and a recent renovation completed in 2022, this iconic hotel offers a unique blend of traditional elegance and modern luxury.
Job Summary:
We are seeking an experienced Night Auditor to join our team at the Mandarin Oriental Palace, Lucerne. As a key member of our night team, you will be responsible for ensuring the security and guest services at night, while also performing administrative and operative tasks.
Responsibilities:
* Responsible, together with the night team, for security and guest services at night
* Carrying out the closing of the day
* Ensuring compliance with health and safety regulations
* Responsible for the reception tasks at night
* Assisting with billing and invoicing
* Friendly check-in and check-out of our guests
* Performing all administrative and operative tasks, including maintaining consistent knowledge of our Mission Statement, Pillars and all other service standards
Requirements:
* Completed vocational training in the hotel industry. Experience in the Front Office department in the upscale hospitality
* Sense of responsibility, teamwork, organizational skills and good time management
* Good computer skills, PMS knowledge
* Communication skills - guests will come to you with both complaints and positive feedback
* Flexibility and resilience - your position will include weekend and holiday shifts
* Excellent manners, approachable and well-groomed appearance, as well as a positive charisma
* Very good knowledge of German and English. Other foreign languages are an advantage
Benefits:
* Discounts on hotel stays and F&B throughout the entire Group
* Family & Friends rate at the Mandarin Oriental Palace, Lucerne
* Special rate for Swiss Deluxe Hotels
* Special rate for E-Cornell courses
* Spa discount
* Worldwide promotion and transfer opportunities
* Learning & Development opportunities
* And much more
About Us:
The Mandarin Oriental Palace, Lucerne is a world-renowned hotel that offers a unique blend of traditional elegance and modern luxury. We are committed to providing exceptional service to our guests and strive to create unforgettable experiences for them. If you are passionate about delivering exceptional service and have a sense of responsibility, teamwork and organizational skills, we encourage you to apply for this exciting opportunity.
How to Apply:
If you are interested in joining our team, please submit your application by contacting us through our website. We look forward to hearing from you!