Social network you want to login/join with:
1. Provide first-level contact and convey resolutions to user issues.
2. Properly escalate unresolved queries to the next level of support, track, route, and redirect problems to correct resources.
3. Ensure proper recording, documentation, and closure (ServiceNow).
4. Configure PCs and laptops based on the standards.
5. Configure the user profiles (customization of user profile as per standard and user's requirement, basic onboarding training).
6. Research questions and resolve each interaction with customer satisfaction.
7. Provide accurate reporting to management.
8. Contribute to automated PCs updates and deployments (scripting, …).
9. IT logistics (cabling, PC moves, stock/inventory management).
10. Support the deployment and management of workplace technology, including meeting room technology and monitoring systems.
11. Participate in the day-to-day system administration duties.
Technical skills required:
Strong knowledge of:
1. MS Windows 10/11, Office/MS365, installation and administration, Windows Server 2019-2022.
2. Client-side networking (VPN, Wifi, client network config, TCPIP/DNS).
3. Enterprise Client deployment systems (MDT, Intune, ManageEngine Endpoint Central an asset).
4. Familiarity with cloud services, physical servers, and virtualization technologies.
5. Comprehension of the Life Cycle & Support management (ITIL etc).
6. Meeting room technology.
7. Monitoring systems.
8. Holder of a Swiss CFC (IT, Electronic) or higher education, certifications an asset.
9. 2-3 years of professional experience.
10. Fluent in French and English (at least technical).
11. Excellent customer service attitude and problem-solving abilities and experience.
12. Willingness to constantly maintain qualifications by analyzing technical issues.
13. Strong organization skills and attention to detail and accuracy.
14. Sense of responsibility and ability to work independently.
15. Comfortable to work in a multicultural environment and open to travel occasionally.
16. Willingness to create and maintain documentation.
Our client offers you:
1. A competitive benefits package, including a bonus structure.
2. A dynamic work environment in Lausanne.
If you are a dedicated and ambitious professional seeking a rewarding career in the financial services sector, we encourage you to apply for the IT Workplace Engineer role today.
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