We have one open position of Service Now Architect with one of our clients based in Biel, Switzerland. This is a contract / freelance position. Below is the job description for your reference. Please share your application once you are interested.
Role : Service Now Architect
Mode : Contract / Freelance
Hybrid
Job Description : Mandatory skills :
* ServiceNow ITOM CSDM & CMDB, ITSM, SPM consulting.
* Able to build Architecture & strategic Roadmap for ServiceNow modules and requirements.
* Ability to identify and convert new work packages for Wipro in ServiceNow.
* Very good presentation, planning, and execution skills.
Requirement Analysis :
* Conduct workshops to gather and analyze customer requirements.
* Translate business needs into technical specifications.
Solution Design :
* Develop comprehensive ServiceNow solutions that address customer requirements.
* Ensure solutions are scalable, maintainable, and aligned with best practices.
Implementation :
* Lead the implementation of ServiceNow modules and custom applications.
* Collaborate with development teams to ensure successful deployment.
Technical Guidance :
* Provide expert advice on ServiceNow capabilities and limitations.
* Assist in troubleshooting and resolving technical issues.
Strategic Planning :
* Develop roadmaps for ServiceNow adoption and expansion.
* Align ServiceNow initiatives with the customer’s long-term business strategy.
Stakeholder Management :
* Communicate effectively with stakeholders at all levels.
* Manage expectations and ensure customer satisfaction.
Training and Support :
* Conduct training sessions for customer teams.
* Provide ongoing support and knowledge transfer.
Quality Assurance :
* Ensure solutions meet quality standards and customer expectations.
* Perform regular reviews and audits of implemented solutions.
Documentation :
* Create and maintain comprehensive documentation for solutions and processes.
* Ensure all project artifacts are up-to-date and accessible.
* Identify opportunities for process improvement and optimization.
* Stay updated with the latest ServiceNow features and industry trends.
Seniority level : Associate
Employment type : Contract
Job function : Information Technology
Industries : Banking, Investment Banking, and Information Services
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