Job Title: Field Application Engineer
Company: The Moovimenta Group
Location: Zurich, Switzerland
About Us
The Moovimenta Group is a Swiss-based, family-owned organization with revenues exceeding 850M CHF and 5,000 employees. We comprise four divisions: Habasit, Rossi, NGI, and TRAPO. Our Corporate Accelerator is based in Zurich, Switzerland.
Job Description
We are a diverse team of engineers and business developers working on innovative products and technology projects to revolutionize industrial intra-logistics. We foster a collaborative environment where your ideas will be valued, and your potential will be unleashed.
As a Field Application Engineer, you will bridge our engineering teams and customers, ensuring the effective deployment and support of our advanced machinery in the field.
Main Challenges
* Coordinate and execute in-house tests and field tests for new products, gathering performance data and ensuring smooth execution in live environments.
* Assist customers with preparation, commissioning, and after-sales support of machines to ensure optimal performance and customer satisfaction.
* Provide prompt and knowledgeable technical support for after-sales service, troubleshooting, and maintenance to resolve customer issues effectively.
* Gather valuable customer insights and feedback from fieldwork and channel them to the product development team to refine product designs and features.
Requirements
* University Degree in Automation Engineering, Mechatronics Engineering, or a related field.
* Technical knowledge and experience with testing, commissioning, and servicing industrial automation equipment.
* Experience with new product introduction and prototypes.
* Exceptional troubleshooting and problem-solving abilities.
* Understanding of Python and C++ programming (or willingness to learn).
* Experience with Omron/MiR AMRs and their commissioning is a plus.
* Good understanding of customer needs and requirements in the field of intralogistics and manufacturing.
* Ability to travel to customer sites as required.
Key Attributes
* Customer-Focused: You care about understanding and meeting customer needs, and you're committed to making sure they get the best service and support possible.
* Quick Problem-Solver: You're resourceful and quick on your feet, ready to tackle issues and find solutions even when things get challenging.
* Excellent Communicator: You know how to explain technical ideas in a simple way, whether talking to technical or non-technical people.
* Quality-Oriented: You're thorough, ensure best quality of the tested product, keep accurate records, and make sure every part of the system works just right.
* Team Player: You enjoy working with others, building strong relationships with your customers, and the engineering team.
* Adaptable and Positive: You thrive in fast-paced environments and handle surprises with patience and a positive outlook.
* Curious and Always Learning: You're naturally curious and keep up with new developments in automation and technology, eager to grow your expertise.