Direct message the job poster from Coopers Group AG
Senior MSP Consultant at Coopers Group AG
Are you an IT Support Specialist with expertise in Identity Access Management (IAM)? Are you looking for an exciting contract opportunity in Basel, supporting a leading global organization within banking sector? If so, our client is seeking a highly skilled IT professional to join their IT Services team!
Main Information:
* Start Date: ASAP (Latest: May 2025)
* Contract Duration: 12 months (extension possible)
Why This Role?
* Work in a fast-paced IT environment supporting IAM solutions
* Provide VIP and senior management IT support
* Collaborate with cross-functional IT teams and security specialists
* Gain hands-on experience with Active Directory, SailPoint & Microsoft
* Contribute to knowledge-sharing and ITIL-compliant service delivery
Key Responsibilities:
* Deliver 2nd-level IT support, including IAM request management and administration
* Monitor & report SLAs, analyze incident trends, and drive problem management improvements
* Collaborate with IT and Security teams to maintain effective ITIL-based processes
* Provide VIP/Senior Management support and assist with high-level meetings
* Manage virtual meeting support, mobile device configuration, and incident monitoring
* Ensure smooth on-call and on-site support when required
What You Need to Succeed:
* Proven experience in IAM support & administration
* Strong understanding of incident & request management processes
* Knowledge of ITIL best practices and SLA monitoring
* Experience working with Active Directory, SailPoint & Microsoft Entra ID
* Strong communication and problem-solving skills
* Willingness to provide on-call and after-hours support as needed
* Experience with virtual meeting support, hardware repairs, staging computer devices, and client hardware installations
Seniority level
Associate
Employment type
Contract
Job function
Information Technology
Industries
Human Resources Services and Banking
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