**Job Description:**
We are seeking a talented Boutique Manager to lead our new boutique in Zürich. As a key member of the team, you will be responsible for driving sales, achieving operational objectives, and ensuring compliance with brand standards.
**Key Responsibilities:
* Team Management and Operational Oversight:
o Lead and manage the sales team to ensure optimal boutique operations.
o Monitor and drive the achievement of sales targets and operational goals.
o Develop, define, and communicate team objectives, integrating them into individual development plans.
* Commercial Animation and Customer Development:
o Supervise commercial activities to grow the local customer base.
o E nsure the boutique delivers an outstanding and consistent customer experience.
o Organize team briefings regularly to align objectives, strategies, plans, and events with business opportunities.
* Reporting and Analysis:
o Analyze performance metrics (KPIs) and prepare periodic commercial and marketing reports.
o Track budgets and operational performance, ensuring regular reporting to the Brand Manager.
* Marketing and Visual Merchandising:
o Coordinate and oversee marketing and communication actions, including boutique events.
o Ensure product displays and visual merchandising comply with brand guidelines.
o Manage stock replenishment to ensure it is conducted correctly and regularly.
* Recruitment and Development:
o Oversee the recruitment, onboarding, and training of team members.
o Provide coaching and development opportunities to empower team members to reach their full potential.
o Handle performance reviews and evaluations while addressing disciplinary issues in line with HQ policies.
* Leadership and Team Dynamics:
o Foster a positive and motivating work environment, encouraging collaboration and enthusiasm within the team.
o Ensure team members are well-trained on all operational tools (e.g., POS systems, back office, ordering, after-sales services).
o Support the team in delivering exceptional customer service and continuously set the standard for boutique excellence.
**Requirements:
* Solid experience in managing luxury boutiques, ideally in watchmaking, jewelry, or accessories, with a proven ability to meet the expectations of a demanding clientele.
* Strong sales acumen paired with assertive leadership, allowing you to guide and motivate your team with determination and empathy.
* Familiarity with the Swiss market, particularly the Zürich area, with an established network of clients or partners being a plus.
* Flexible, communicative, proactive, and able to handle projects independently.
**Essential Skills:
* Excellent sales and negotiation skills.
* Strong business sense and customer focus.
* Ability to work autonomously as well as within a team.
* Strong coaching, motivational, and leadership capabilities.
* Exceptional planning, organizational, and communication skills.
* Proactive approach with a sense of ownership, urgency, and accountability for results.
* Creativity and a problem-solving mindset to seize opportunities and achieve outstanding outcomes.
**Language Requirements:
Fluency in German and English is essential. Knowledge of other languages is an advantage.
**Location:
Zürich