As a Digital Customer Content Expert, you will take content management to the next level - planning, producing, and optimizing digital content to enhance user experience. You'll collaborate with cross-functional digital teams ensuring high-quality, customer-centric communication across digital channels.
Responsibilities: Plan, create and manage content for the websites for Lufthansa, Swiss, Austrian Airlines, Brussels Airlines.
Edit content in German and/or English following digital communication principles.
Define digital content strategy, roadmap, and informative content framework across our digital channels.
Stakeholder management: consulting and improving user experience together with business owner, product owner, and cross-functional teams.
Prioritize and coordinate content requests based on business criticality.
Steer internal and external digital service providers to ensure correct and consistent presentation of editorial content.
Apply airline expertise to develop content strategies for targeted audience engagement.
Ensure adherence to brand and communication guidelines across multiple airline brands.
Contact: Human Resources
E-mail address for inquiries
Benefits: Attractive company pension scheme, subsidized parking or public transport, company health management, flight benefits, remote working (e.g. from home), flexible work hours and part-time working models, diversity programmes, paid maternity and paternity leave.
Qualifications: 2+ years of experience in digital marketing or communications, preferably in an agile environment.
Experience in UX, analytics, content management, or digital sales is an advantage.
Strong content editing skills in German and English.
Expertise in content orchestration across digital channels, with a deep understanding of digital communication principles, preferably in an international environment.
High analytical skills to model user and information flows improving digital sales.
Experience with CMS platforms; knowledge of Miro and Jira.
Strong organizational skills; ability to simplify complex tasks.
Excellent collaboration skills with cross-functional and agile teams.
Proactive mindset, stepping outside of comfort zone.
Flexible to work on parallel projects; problem-solving thinking; frustration tolerant.
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