Job Description SummarySee job descriptionJob DescriptionSandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines.Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture for us, the Sandoz associates. This is an exciting time in our history, and by creating a new and ambitious path, it will provide a unique opportunity for us all, both professionally and personally. Join us as a Founder of our ‘new’ Sandoz!As Digital IT Analyst and Project Manager Customer Service, you will lead our IT Projects in Customer Service as well as manage our existing ERP, CRM and eCommerce infrastructure in Customer Service and Supply Chain Management. You will support the Head Customer Service to ensure that our customers and patients have access to our medicines at all times. This involves thorough project planning & execution and collaboration with diverse cross-functional teams, suppliers and 3PL.Major Accountabilities:Responsibilities include, but are not limited to:Digital Development of Customer Service and Supply Chain ProcessesResponsible for Project Management in Supply Chain ManagementYearly project plan incl budget in cooperation with Head Customer ServiceWork with IT to get business demands moving into projects. E.g. create Project Charter, Enhancement Requests and push to approvalRun Projects in cooperation with internal and external IT teams from blue print, business requests, UAT, go live and hyper-care phases incl training of usersWork with Vendors and IT on managing and monitoring existing interfaces for Customer Services and Supply Chain processesSAP Super User for Supply Chain ManagementCreate Incidents in Novasol for CH OperationsMonitoring and Management of Ecommerce tools like eShop, GHX and XML customersSupport on Customer Service daily business, IDOC Management and Incident handlingSupport on onboarding process for new employeesWhat you’ll bring to the role:Essential Requirements:Master's Degree in IT or Business AdministrationExperienced in eCommerce, EDI ProcessesSound experience in managing medium to large projects in a global and preferably healthcare environmentExperience in process digitization and other IT related projectsExperience with writing requirements for system changes and functional specificationsBusiness process expertise in Customer Service and Supply Chain plus Project Management and Change Management. Very good functional knowledge of ERP (SAP) and CRM system (Salesforce) of advantage.Expert Excel knowledgeExcellent communication, collaboration, partnering and facilitation skillsCustomer Focus - Acts on customer feedback and takes concrete steps to find solutions to customer needs; keeps things simple with the customer in mind; sticks to commitments made to customers.Fluent in German and English (written and spoken) is essential. Additional languages are beneficialWhy Sandoz?Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more!With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.Our momentum and entrepreneurial spirit is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is encouraged! The future is ours to shape!Commitment to Diversity & Inclusion: We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.Accessibility and accommodationSandoz is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, please send an e-mail to claire.gratton@sandoz.com and let us know the nature of your request and your contact information. Please include the job requisition number in your messageJoin our Sandoz Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here: Sandoz Talentpool (novartis.com)#SandozSkills DesiredCalls Handling, Curiosity, Customer Care, Customer Experience, Customer Relations, Customer Satisfaction, Customer Service, Customer-Support, E-Learning, Field Service Management, Front-End Development, Order Management, Professionalism, Sales, Waterfall ModelSummaryLocation: Rotkreuz (Office-Based) (Sandoz)Type: Full time