Are you an experienced Customer Services specialist with a passion for helping clients navigate complex visa and passport processes? We’re looking for a dedicated professional to join our team on a fully remote basis. You’ll work closely with our business clients, assisting with UK passport applications and visa applications through embassies in London. If you have a proven track record in this field and excellent communication skills, we’d love to hear from you.
Key Details:
* Position: Visa Consultant / Customer Services
* Location: Fully Remote (Applicant does not need to reside in the UK)
* Working Hours: UK Business Hours
* Mode of Communication: Primarily emails and phone calls
Responsibilities:
* Liaise with business clients to understand their specific visa and passport requirements.
* Guide clients through the UK passport application process and visa applications for various embassies in London.
* Prepare and review application documents to ensure accuracy and compliance with requirements.
* Maintain up-to-date knowledge of UK visa and passport regulations and embassy protocols.
* Respond promptly to client queries via email and phone, offering clear and professional advice.
* Track application progress and provide clients with timely updates.
* Maintain detailed records of client interactions and application statuses.
Note: Full training is provided.
Requirements:
* An attitude to self-learn, be a self-starter, and have a high degree of initiative.
* Fluent spoken and written English – exceptional communication skills are essential.
* Proven experience in visa consulting, immigration services, working in customer services or logistics, or a related field.
* Ability to work independently and manage multiple client cases simultaneously.
* Strong attention to detail and organisational skills.
* Proficiency in using email and phone communication tools.
* Familiarity with UK passport and visa regulations is a strong advantage.
* Reliable internet connection and a quiet, professional environment for phone calls.
What We Offer:
* Fully remote position with flexible working arrangements.
* Opportunity to work with an experienced and supportive team.
* Competitive remuneration based on experience.
If you’re ready to make a difference in our clients’ journeys, we’d love to hear from you.
To Apply:
Please complete our short application form as per the link: Application Form. You will need to submit your CV and explain why you’re the ideal candidate for this role. We look forward to welcoming you to our team!
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