The Yacht Club Director plays a pivotal role in orchestrating exceptional guest experiences, crew development, and financial performance within the exclusive Yacht Club section of our ship.
Key Responsibilities
* Ensures seamless guest experiences from embarkation to departure, encompassing Butler service, cabin amenities, concierge services, lounge facilities, and fine dining at the Yacht Club Restaurant;
* Led a team of up to 50 personnel, overseeing scheduling, performance evaluations, and growth opportunities;
* Collaborates with department heads and shore-side teams to elevate onboard service quality and product offerings;
* Fosters an environment where crew members are empowered to apply Yacht Club service standards;
* Serves as an ambassador for the Yacht Club brand;
* Attends key events such as embarkation, disembarkation, High Tea, Cocktail Receptions, and dinner service;
* Ensures timely and professional resolution of guest feedback.
Minimum Requirements
* Fluent English and proficiency in a second European language or Chinese;
* Degree in International Hospitality Management;
* At least 3 years of managerial experience in luxury hotels or cruise ships;
* Proficiency in Fidelio, Excel, Word, and MS Outlook;
* Experience in Food & Beverage and/or Front Office operations;
* Excellent networking and communication skills;
* Strong presentation and interpersonal skills;
* A commitment to delivering exceptional luxury service.