Senior Account Manager Job Description
About the Role
We are seeking a strategic thinker with exceptional project management skills to join our team as a Senior Account Manager. This individual will be responsible for managing client expectations, achieving marketing objectives, and expanding existing account revenue.
Key Responsibilities
* Manage client expectations through effective communication of project changes, order timelines, and status updates
* Manage a portfolio of projects with varying clients, timelines, priorities, costs, and logistical complexities
* Achieve each client's marketing objectives through branded merchandise solutions and resolve problems
* Ensure on-time and on-budget delivery of solutions
* Expand existing account revenue by introducing HALO's capabilities
* Lead the product development sourcing lifecycle
* Create exceptional branded merchandise options for each account using market trend research, client initiatives, and brand strategy
* Serve as the brand ambassador for clients and expert on brand guidelines, marketing campaigns, product trends, and industry competition
* Utilize vendor relationships and internal resources for resourceful sourcing and quoting strategies
* Onboard new clients to HALO's ways of working: ordering, approvals, quality, production, and more
* Model HALO values of Ingenuity, Inclusion, and Determination while working collaboratively as one national team
* Contribute to winning new client accounts
Requirements
1. 3+ years in similar client-facing, sales roles required
2. 5+ years of promotional product industry experience required
3. 3+ years experience in a project management role required
4. Bachelor's degree (BA) in marketing, communications or related field, or equivalent business experience
5. Proficient in Microsoft Teams
6. Advanced knowledge of merchandising, manufacturing, and decoration processes as well as supplier and product resources
7. Proficient in Microsoft applications (Word, Excel, Outlook, and PowerPoint)
8. Proficient in ERP systems
9. Enjoy problem-solving and helping customers
10. Comfortable making judgment calls and prioritizing workload
11. Excellent oral, written, and interpersonal communication skills
12. Motivated by working in a goal-oriented, deadline-driven team with autonomy
13. Ability to deliver under deadlines with a high level of accuracy
14. Curious, flexible, and good-humored with a positive