Job Title: Customer Service Representative
Responsibilities
* Serve as the primary point of contact for customers in the Customer Service department, addressing and resolving customer issues.
* Provide independent support for the customer service hotline and email account, responding to all pre- and after-sales inquiries.
* Track tickets and workflow tasks within the CRM system.
* Analyze tickets before and after implementation based on service reports.
* Resolve technically complex customer complaints worldwide and interculturally.
* Curate solution documents from various sources and store them in a knowledge database.
* Collaborate closely with SKAN departments, subsidiaries, and third-party organizations.
* Represent Customer Services at company events, such as trade fairs and conferences.
* Travel requirements: > 25%.
Requirements
* Proven full-time professional experience in technical service and customer service (at least 5 years).
* In-depth practical knowledge of machine and system organization, maintenance, and repair.
* Experience working in GMP-regulated environments.
* Excellent command of German and English languages.
Skills
* Customer-oriented thinking and problem-solving approach.
* Strong communication skills.
* Ability to handle stress and maintain a professional attitude when managing complaints.
* Will to learn new technologies and stay up-to-date.
What We Offer
1. An open and collaborative corporate culture.
2. Opportunities for growth and development.
3. Participation in sports and leisure activities.
4. Support for further education and training, especially at our SKAN Academy.
5. Comprehensive induction training.
6. Short decision-making processes and flat hierarchies.
7. Open communication policy.
8. Five weeks of annual leave and additional days off available.