Job Title: Connectivity & Hardware Support Engineer
Responsibilities:
* Monitor the client's ticket system and ensure tickets are assigned and completed within SLA.
* Audit and document existing cabling installations.
* Audit and document desktop configuration, including patching and power, for existing and proposed user locations.
* Compile patching schedules as required.
* Utilise Cable Management Software as required for patching planning.
* Power down and disconnect all desktop equipment including any peripherals ensuring all identified and labelled correctly ready for reconnection.
* IMAC-D of all desktop equipment including any peripherals.
* Carry out Data Wiping activities by use of Software tools.
* Carry out all types of patching/jumpering including all types of voice & data, copper & fibre.
* Carry out testing and fault finding on Copper and Fibre Cabling Infrastructure (including ISDN Line Tests) using a variety of modern testers to include continuity testers, tone generators and modern cabling standards testers.
* Carry out all types of Copper Voice and Data terminations as required by the Onnec portfolio of cabling systems.
* Maintain accurate records of all stock delivered and update as stock is used and advise line manager of any requirements, shortfalls.
* Carry out surveys and update drawings and schedules.
* Install and test analogue, digital and VOIP telephone handsets and provide headset support as required.
* Build, Rack and Stack Network and Server hardware in Data Centre Halls and provide connectivity.
* Perform Network Hardware break-fix activities e.g., replacing power supplies, modules, fans etc.
Requirements:
* Experience of working in Voice and Data Cabling environment.
* Experience of Moves Adds and Changes environment.
* Thorough understanding of modern computer network infrastructure.
* Thorough understanding and practical experience of fibre and copper voice and data cabling including terminating, test equipment, test parameters and test techniques.
* Knowledge of Rack and Stack of Server Hardware and Rack and Stack Systems.
* Good knowledge of Service Now (and other Process and Asset Management Tools).
* Good knowledge of Server Patching.
* Knowledge of LAN/WAN and Active devices.
* Able to use all types of Modern Hand Held Cable Standards Testers.
* Able to use light Source and Power Meter.