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* Identify personal sales goals and KPI’s.
* Create action plans to achieve personal targets.
* Review and have a clear understanding of the team’s individual goals.
* Implement action plans for your team.
Team Management and Development:
* Motivate and coach Boutique Team daily.
* Have extensive knowledge of the Maison’s training materials and enforce these learnings with your team.
* Train and develop Sales Advisors through coaching, role plays, and regular product training to ensure perfect knowledge of brand’s products and DNA as well as the achievement of service excellence.
* Ensure the team’s understanding and adherence to company’s policies and procedures.
Client Relationships:
* Provide the highest level of customer service at all times to support the business.
* Understand and implement CRM programs with your team to optimize sales.
* Build meaningful relationships with clients.
* Manage SAV flow in coordination with Headquarters and Richemont Customer Service Center.
* Ensure customers’ requests are followed up and resolved in due time.
* Handle special requests and resolve any complaints.
* Ensure all exterior and interior boutique environment guidelines are respected and executed (grooming, visual merchandising…), taking immediate corrective actions when needed.
* Ensure the team achieves high operational and visual merchandising standards.
* Adhere to the Policies and Procedures and KPI’s administered by the Maison.
* Assist in back office duties including the execution of delivery and boutique reporting.
* Act as a liaison between the Corporate team and other Retail Teams when needed to ensure optimum boutique maintenance.
QUALIFICATIONS
* Minimum of 8 years in the luxury retail industry, with at least 3 years of management experience.
* Very good general education and sense of etiquette.
* Strong sense of luxury service and aesthetics.
* Result and action-oriented with a strong entrepreneurial mindset.
* Strong leadership with good interpersonal competencies and empathy.
* Strong analytical and operational skills.
* Self-motivated, with an excellent customer service mindset and problem-solving skills.
* Fluent in German and English; any additional language is a plus.
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