A leading international player in the consumer goods industry with a site in the Canton of St. Gallen is seeking an enthusiastic and experienced IT Service Desk Professional (m/f/d) to work on site in a flexible part-time (60%) role, responsible for resolving technical issues, analyzing and solving escalated incidents and service requests, requiring excellent communication skills, strong problem-solving abilities, and a passion for outstanding customer service.
This position is a temporary assignment, starting immediately and continuing until the end of the year, with the potential for a permanent role based on performance and motivation.
Description
In this position, the IT Service Desk Professional 60 % (m/f/d) will be actively contributing to modernizing IT infrastructure by performing the following tasks:
- Provides technical support on-site, via phone, email, and chat for employees, and troubleshoots and resolves complex incidents and service requests in a timely and efficient manner.
- Follows established procedures and protocols to prioritize and handle incoming support requests while ensuring service level agreements are met.
- Assists with user account management.
- Documents all support activities, including issue details, troubleshooting steps, and resolutions in the ticketing system.
- Collaborates with cross-functional teams to drive continuous improvement in service delivery and actively contributes to knowledge sharing, process improvements, and incident prevention initiatives.
- Coordinates project activities with external consultants and partners.
- Installs and maintains PCs, iPads, iPhones, printers, scanners, other peripheral devices, and AV equipment.
- Provides support and guidance during meetings, corporate events, and town halls.
Profile
In order to be considered for the role, the selected candidate must have:
- Successfully completed bachelor's degree in computer science/IT, or a related field, or has completed vocational training in IT.
- At least 5 years of experience in a service desk role providing technical support to end users.
- Knowledge of Windows 11, MS365, Active Directory, Azure AD, Exchange, Intune, and macOS.
- Professional certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL are a plus.
- Other technical experience (a plus): SAP, Abacus, Admia, Mobit, AZO.
- Solid German and English are required.
- Strong technical skills and experience in troubleshooting and resolving complex technical issues related to operating systems, applications, hardware, and networks.
- Strong customer focus and commitment to delivering excellent service.
Job Offer
Open and dynamic team with flat hierarchies, with attractive working conditions in an international environment located in the tri-border region of Switzerland, Austria, and Germany, with stunning views.
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